We found the following link to a help page located on HP's site very helpful in its suggestions of fixes to the problem of viewing or downloading a .pdf file.
http://www.managementsoftware.hp.com/contact/pdf_help.html
Another known problem occurs between Microsoft Internet Explorer and Adobe .pdf files, causing a blank or incomplete page. we have confired this problem with IE 5.5 and IE 6.0. The issue is further discussed at the Microsoft link and Adobe link provided below.
http://support.microsoft.com/default.aspx?scid-kb;EN-US;q177321
http://kb2.adobe.com/cps/325/325875.html
The workaround we recommend is as follows.
A. Download the PDF file to your hard disk and view it locally:
For Windows: Right-click the link
For Mac OS: Place the cursor over the link and hold down the mouse button then choose "Save Link As" from the pop-up menu.
In the "Save As" dialog box, specify a name and location for the .pdf file, then click "Save"
B. Use another browser such as
Netscape,
Mozilla, or
Opera
We regret that incompatibilities between Microsoft and Adobe products has caused you any inconvenience.